Old Resume

David Krusemark

(573) 823-4380 | davidkrusemark@gmail.com

An experienced convenience professional with a talent for customer service and on-the-go problem solving across a broad spectrum of retail contexts.

Strengths

• Extraordinarily adept at on-the-go problem solving under high-stress.
• Accurate, swift, consistently-competent cashiering.
• Excellent at maintaining a professional and policy-aware dialogue in customer service.
• An uncanny and unwavering understanding of what constitutes professional conduct in the work environment.
• Experienced in marketing - active & passive - at every level.
• Unusually intuitive in customer interactions.
• A confident grasp of professional authority in multiple tiers.
• A practiced and refined sense of urgency.

Experience

Support, Technical Advisor - Eileen Long, LCSW | Fall 2018 - Present

SALES ASSOCIATE | HARBOR FRIEGHT TOOLS | MAY 2012 – MARCH 2013

• Welcomed customers into the store and helped them locate items.
• Operated a cash register for cash, check and credit card transactions.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Mentored other team members in optimal sales and customer service practices to help improve the store's efficiency.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

C-STORE CLERK | HY-VEE, INC. | AUGUST 2013 – JUNE 2016

• Operated a cash register for cash, check, and credit card transactions.
• Cleaned and organized the store, including the beverage and cookery facilities.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Regularly assumed managerial duties by seniority, including authoritative crises aversion, delegation and mentorship.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Mentored new sales associates to contribute to the store's positive culture.
• Worked with the management team to implement the proper division of responsibilities.
• Answered customer telephone calls promptly and in an appropriate manner.

SHIFT LEAD | BREAKTIME, inc. | october 2016 – september 2017

• Regularly assumed managerial duties by seniority, including authoritative crises aversion, delegation and mentorship.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Mentored new sales associates to contribute to the store's positive culture.
• Worked with the management team to implement the proper division of responsibilities.
• Operated a cash register for cash, check, and credit card transactions.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in an appropriate manner.
• Cleaned and organized the store, including the beverage and cookery facilities.